Warranty

 

Dead on Arrival / RMA (Returns)

DOA Returns Policy

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1. Any DOA must be reported to Stackocity within 5 working days from date of delivery.

2. Manufacturer warranty applies after 5 working days from date of Stackocity delivery (See RMA policy).

3. The item will be returned to Stackocity for testing. If no fault is found the product will be returned and a service charge and carriage costs maybe raised.

4. If a fault that cannot be repaired by Stackocity immediately is found, Stackocity will credit your account for the invoiced value of the item.

5. If requested a replacement item may be delivered and invoiced accordingly.

Any items that show signs of extended use will not be treated as DOA and the Stackocity RMA policy will apply.

 

Currently Supported

Supplier Warranty and DOA periods

 

All product warranties are return-to-base as standard.

 

SupplierProduct Warranty Period (years/months)DOA (days/weeks)

CERATECHAll Products1 year 

    

DATAVANEPOS Terminals36 months5 days

 Accessories1 year5 days

    

JANAMHT1, XG4, XG200, XM75, XT2+, XT3, XT200, BTS-0124 months5 days

 XT30, XT30 HC12 months5 days

 Cables / Batteries / CD's / Disks / Cradles90 days5 days

    

NEWLANDMobile Computers, Tablets, Micro Kiosks, OEMs, Speedata Devices24 months5 days

 Handheld Scanners Cordless - HR Series36 months5 days

 Handheld Scanners Cordless HR2300 & HR330060 months5 days

 Handheld Scanners Corded - HR Series60 months5 days

 Handheld Stationary Scanners - FR Series/FM Series60 months5 days

 WD1, WD2, WD3, BS80 Piranha, BS10R Sepia II24 months5 days

 BS80 Piranha II, WD436 months5 days

 Pistol Grips, Cradles, Cables12 months5 days

 Batteries90 days5 days

    

ONERUGGEDAll Products1 year 

    

OPTICONHandheld Scanners, OEM and Fixed Mount Scanners, Mobile Computers24 months5 days

 Cradles24 months5 days

 PSU, Cables and Dongles12 Months5 days

 Batteries90 days5 days

    

POINDUSEPoS Terminals36 months30 days

 EPoS Terminals Accessories12 months30 days

 iRugged A1024 Months30 days

    

SNBCBTP-R880NP 60 months5 days

 BTP-R180II 36 months5 days

 BTP-R580II36 months5 days

 BTP-M300/M330D36 months5 days

 BTP-R68136 months5 days

 BTP-S80II36 months5 days

 SNBC Herald Kitchen Alarm System12 months5 days

    

PARTNER TECHCash Drawers3 month 

 CD-7220 Customer Display24 months 

    

SBVSBV-3 36 months5 days

 SBV-436 months5 days

 SBV Terminal Accessories12 months5 days

 SBV-80-USE/WB/U12 months5 days

 SBV cash drawers12 months5 days

    

SEAGULL SCIENTIFICBarTender N/AN/A

    

SUNMIEPoS Terminals, HHT and Printers12 months 

 2nd Generation: D2 mini, D2s, D2s LITE, D2s PLUS, D2s KDS, K2, K2 MINI, L2, L2s, L2K, M2, M2 MAX, P2 PRO, P2 LITE, P2 SMARTPAD, P2 SE, P2 LITE SE, P2MINI, T2 MINI, T2 PRO, T2s, T2s LITE, V2, V2 PRO, V2s, V2s Plus (accessories and consumable parts excluded)12 months 

 3rd Generation: D3 MINI, D3 PRO, T3 PRO, T3 PRO MAX, V3 MIX (only one-year for accessories and consumable parts)36 months 

 D3 PRO 10.1" Second Screen, T3 PRO/MAX 10.1" & 15.6" Second Screen36 months 

 Blink Scanner12 months 

 2D Handheld Scanner36 months 

 Batteries3 months 

 Printheads6 months 

 Accessories (Cables, Connectors, Cradles, Chargers)3 months 

 From 1/7/23 3-year warranty applies to L2s PRO, L2H and L2Ks36 months 

    

SybleScanners24 months5 days

 Cables6 months5 days

    

TCSCash Drawers12 months 

TSCPrinters24 months 

 From 1/6/24 3-year warranty applies to TSC Desktop Printers36 months 

 Colour Label Printers (excluding print head, cutter)12 months 

 Printer Accessories12 months 

 Spare Parts3 months 

    

XPrinterPrinters1 Year 

    

ZEBRA BARCODE PRINTERSPrinters (except barcode printheads and other normal wear items), chargers and power supplies, hardware keys, media, ribbons24 months5 days

 ZD200 Series Desktop Printers24 months5 days

 ZebraNet Print Servers, SEH PS102-Z, SEH PS105-Z12 months5 days

 Batteries (except Mobile Printer batteries)12 months5 days

 Printheads6 months / 50Km5 days

 Spare Parts3 months5 days

 Accessories1 month5 days

ZEBRA INDUSTRIAL PRINTERSAll industrial printers and print engines24 months5 days

ZEBRA CARD PRINTERSCard printers (Value, Performance, Retransfer) 24 months  5 days

 All other card printers (Security, Legacy performance)12 months5 days

 Card spare part kits3 months5 days

 Card printhead spare parts kits (Value & Performance)12 months5 days

 Zebra True Colour i Series Ribbons24 months5 days

 Zebra True Colours Retransfer Film24 months5 days

 Zebra True Secure i Series Laminates24 months5 days

    

ZEBRA ENTERPRISEPDA / Terminals / Tablets / Scanning Modules12 months5 days

 Cables / Batteries / Cradles90 days5 days

 Barcode Scanners12 months5 days

 

 

RMA Policy

 

1. No items will be accepted without a RMA number. 

2. Stackocity RMA numbers are valid for 14 days.

3. All return carriage costs are at the resellers expense, unless otherwise agreed by Stackocity.

4. The RMA number must be clearly displayed on the packaging and paperwork.

5. Stackocity will not accept products for return under the following conditions:

   1. Missing items or components with the original order are missing.

   2. The condition of the returned item is in any way misrepresented.

   3. Returned item or packaging damaged rendering the product unsaleable.

   4. No visible RMA number on the packaging or paperwork.

   5. DOA returned item is tested and is fully functional.

   6. An item is received more than 14 days after the date the RMA number was issued.

   7. The item has been heavily used or damaged.

6. Stackocityrequests that you inform your customers of its RMA policy. Stackocity resellers are responsible for the condition of any returned items. 

7. All items returned to Stackocity will be checked and tested. Stackocity cannot be held responsible for the loss of any data saved on any device or any applications deleted due to Hard or Soft Resetting of devices during testing.

8. Stackocity deliveries refused by the Customer will cause an RMA to be raised to book the item back into stock any costs related to refused shipments will not be credited.

9. Shipping error RMA must be requested within 7 days of the Stackocity invoice date.

10. The return of the following items must be agreed in writing before an RMA is issued:

    1. Labels

    2. Ribbons

    3. Demo Units

    4. Demo Software

    5. Print heads

11. If any returned product is not accepted you will be informed in writing and your account will not be credited. You may choose to have the items collected or arrange for Stackocity to ship the items back to you. 

 

Non-DOA Returns Policy

 

1. NO open box returns for non-DOA items will be accepted. All items must be returned double boxed with the original items box clean, undamaged, and with no marks of any kind. This includes writing, stamps, or shipping labels. (Do not write RMA numbers on original box).

2. Original manufacturer's packaging both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, ALL items included in original shipment.

3. Customers may request to return non-DOA item’s within 7 days of delivery any return is at the discretion of Stackocity and must be agreed in writing before an RMA request is issued. The RMA issued is valid for 14 days from date of issue, after this time no return will be accepted.

4. Stackocity will impose a 20% restocking fee on returns resulting from customer error.

5. In the event of items being returned with damaged packaging a re-box fee of a minimum of 5% will be applied.

6. Non-DOA configured and non-standard stock order’s will not be accepted for return.

7. Credit will only be applied to your account when Stackocity receives the item and the item is verified as unused and in good condition for resale.

8. The customer is responsible for freight costs when returning Non-DOA items

9. Standard procedure regardless of the method of payment would be to credit the customer’s Stackocity account for the return. The customer must contact the Finance Department to request other options.

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